Field Service Engineer, Data Center Hardware

Teconergy is hiring a Field Service Engineer (Junior–Medium) to provide on-site hardware support for enterprise and AI servers. Join our international team to troubleshoot server faults, perform repairs at customer sites and ensure reliable service delivery.

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Who We Are Looking For

We are looking for motivated Junior to Mid-Level Field Service Engineers with strong technical skills, a customer-focused mindset and the ability to work independently at customer sites.

Qualifications and Requirements

• Education in IT, electronics or a related field, or equivalent technical training and certification.

• Junior level: relevant technical training with some hands-on hardware experience.

• Mid-level: 1--3 years of experience in field service, data center operations or IT hardware support.

• Good knowledge of rack server hardware, including CPUs, memory, disks, RAID and power supplies.

• Familiarity with remote management tools (BMC/IPMI, such as iDRAC and iLO) and hardware diagnostic logs.

• Basic Linux commands and networking fundamentals, including cabling, fibre connections and IP addressing.

• A structured and accurate approach to working with service tickets, technical documentation and reports.

• A valid Class B driving licence and access to a car.

• Willingness to work a 24/7 shift rotation or on-call schedule, including nights and weekends, depending on the location.

• Ability to pass a background check for data center access.

• Willingness and ability to complete vendor/supplier interviews, qualification training and technical assessments.

Language Requirements

• Fluency in Norwegian and English is required.

• Mandarin Chinese proficiency is a strong advantage, particularly for communication and collaboration within international technical teams.

Preferred Qualifications

• Experience with GPU servers, blade servers or enterprise storage systems.

• Relevant technical certifications such as CompTIA A+ or Server+.

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What You'll Do

• Receive service tickets and review all relevant details, including serial numbers, customer locations, fault descriptions and required spare parts.

• Contact customers promptly (within 15 minutes for 4-hour response tickets and 60 minutes for next-business-day tickets) to arrange service visits.

• Collect and verify spare parts from the warehouse before travelling to data centers and customer sites within your assigned region.

• Diagnose server hardware faults using BMC logs and diagnostic tools, and replace defective components, including memory, CPUs, disks, power supplies, motherboards and GPUs.

• Test repaired equipment, obtain customer confirmation and complete service reports.

• Document each service visit accurately within 24 hours, close tickets on time and escalate any potential SLA risks before the deadline.

• Manage defective component returns and follow up on Return Merchandise Authorization (RMA) cases.

• Escalate complex technical issues to the support team and comply with all data center safety procedures and ESD requirements.

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What We Offer

• Full training and manufacturer certification on enterprise server and storage products.

• A permanent, full-time position (100%) with an international IT service provider.

• Hands-on experience with modern data center infrastructure, enterprise servers and AI technologies.

• Competitive salary plus shift, on-call and travel allowances.

• The opportunity to work with international technology clients and gain valuable field service experience.

• An international, multilingual team working in English and Mandarin Chinese.

• Clear career development opportunities, with potential progression to senior engineering roles.