Do you want to spend your winter in the Arctic, surrounded by reindeer, Northern Lights, and Sami culture? We are looking for two part-time booking assistants to join our office team!
· Fluent in English (other languages are a bonus)
· Structured work style with the ability to organize tasks efficiently.
· Careful and precise in every detail to avoid errors in booking
· Proficient using computers and comfortable learning new booking and communication systems
Experience from customer service, preferably in the hotel or tourism industry, is an advantage but not a requirement. It will also be preferable if you already are Tromsø-based. If this sounds like the adventure you've been looking for, send us your CV and a short motivation letter to work@tromsolapland.no
You will join our booking team to ensure we provide our customers with great communication, supporting them through emails, text, calls and in person and helping manage the booking system.
The position is 50% part-time with weekend shifts in our office in Tromsø Centre, from the end of October to March 31st.
Responsibilities:
· Process incoming bookings from business customers via email, booking systems, text and calls
· Update and maintain booking systems with accurate information
· Contribute to reporting and follow-up of customer data to optimize service
· Support the booking team by ensuring precise data entry
· A unique Arctic experience in stunning nature
· Training and guidance provided
· International team and customers from all over the world
Tromsø Lapland's reindeer camp is located at Breivikeidet, 50 minutes outside of Tromsø. Here we offer tours for Reindeer Sledding and Reindeer Feeding, and we have the option for staying the nights in our Lavvu tents. We also teach our guests about life in the Arctic and the life of the indigenous people of Scandinavia, the Sami.